By Griffin Mancuso
On my second day of public access with my service dog in training, I braved the crowded hallways of The Depot in search of brunch. After paying for my food, I found a booth and used the opportunity to practice deep pressure therapy with my service dog, which is his favorite task because it involves him laying on my legs and getting a bunch of treats. The pressure helps decrease my heartrate, and thus, lowers the constant buzz of anxiety any time I go into a public place.
A group of men in the booth next to me took notice of my service dog. I didn’t pay them much attention until I heard one of them say, “Hey, there’s a way you can point out a fake service dog, watch this.”
My blood ran cold as one of the men tried to call my dog over in an excited, high-pitched voice. Even though it was his second day on the job and he was seven months old at the time, my angel of a dog stayed put and watched them with the same amount of bewilderment I had. Apparently, that glance was enough for the men to start gasping and pointing. Feeling embarrassed and defeated, I rushed out of The Depot and hid in my apartment for several hours.
Thankfully, that was the worst situation I have faced with my service dog. Since then, I gained more confidence in me and my service dog’s abilities and know how to advocate for his space. I also did a little bit of reading on the law.
According to California Penal Code 365.6, section A, anyone who intentionally interferes with a service dog’s ability to perform their tasks could be charged with misdemeanor. They can face time in jail for up to six months, a fine between $1500 and $2500, or both.
Two years later, I have realized that many people do not know how to interact with a service dog in public. Generally speaking, the key is to not interact with them at all. In fact, pretend like they aren’t even there.
The Americans with Disabilities Act defines a service dog as a dog that is trained to perform a task that alleviates the symptoms of a person’s disability. A service dog can be any breed and are not required to be certified or go through a professional training program. They are also not required to wear a vest or identification showing that they are a service dog, but most handlers will identify their dogs in some way to prevent access issues.
The types of tasks service dogs can perform include retrieving items, deep pressure therapy, acting as a brace if their handler falls down, alerting to rises in cortisol or blood pressure, reminding their handler to take medication, protecting their handler’s head during a seizure, and many more. In a legal sense, service dogs are medical equipment and can be life-saving. They empower their handlers to live independently and improve their quality of life.
Therefore, it can be detrimental, or deadly, if someone distracts a service dog, no matter what their intentions are. The Depot incident was the only time a person’s intentions were clearly malicious, but most of the time people just really, really want to say hello to my dog.
I’ve noticed that many passersby develop what I call doggy tunnel vision. They see the dog and feel intensely compelled to talk to them or approach them, without much thinking in between. I get it, I really do. I love dogs with my whole being. If you are an adult, I promise that you have enough self-control to leave service dogs alone. If you must say something, talk to the handler directly.
When talking to a handler, some may be more comfortable answering questions about their dog than others. I will put up with a lot of questions and comments. You’d be surprised how many stories I get about people’s dead dogs. Not everyone is as tolerant as I am, so please be respectful of the handler’s comfort level and save your stories for later. Most importantly, do not ask about their disability.
Some handlers are okay with their dog being pet, and some aren’t. Petting them may interfere with their ability to task or the dog is simply not interested in greeting strangers. Some handlers will have a badge saying something like, “Ask to pet,” but you should always ask before you reach your hand out.
Most of the time, if a dog is tasking, it is best to let them do their job. You wouldn’t go up to a cashier at a store and ask them if they need help.
If you pass by someone having a medical episode and their service dog is tasking, assess the situation before immediately dialing 911. Ambulance rides are expensive and not always necessary.
I am personally more patient with children when it comes to my service dog. They often don’t know any better and are following their parent’s example. Half of the time, parents will redirect their children away from my dog or take a few minutes to explain that my dog is working. Those are my favorite parents. My least favorite parents are the ones who are either blissfully unaware of their child approaching my dog or actively encourage them talking to or petting my dog.
Living in Humboldt County, I understand that I live in a pretty dog-centric area. Some people bring their pet dogs everywhere they go, including non-pet friendly stores. Most of the time, these dogs are behaved enough and not bothering anyone, but I have no way to tell if those dogs are a danger to my service dog. Service dogs come with the expectation that they will not lunge, bark, or attack other dogs while working. Pet dogs do not.
Some dog owners try to bypass this restriction by putting a vest on their pet dog and bringing them anyway. Legally, store employees are only allowed to ask service dog handlers if their dog is, in fact, a service dog, and what tasks they perform. This is meant to prevent employees from asking handlers invasive questions about their disability, but some pet dog owners abuse this system.
There is no definitive way to tell a fake service dog from a real one, so you’re doing a disservice to service dog handlers by trying to pass your dog as an essential piece of medical equipment. The best case scenario is that they are an inconvenience we have to avoid while shopping. The worst-case scenario is that your dog injures our service dog and puts them out of work permanently, or kills them.
Having a disability can be hard. We navigate a world that was not built with us in mind, and if the dog allows me to go to the grocery store and find the minced garlic without panicking, so be it. Please don’t make our outings harder than they need to be. We appreciate those who respect us and our service dog’s space, and we’d love more people to join that crowd.
Griffin Mancuso is the photo editor and a prolific graphic designer for The Lumberjack. He is also a service dog handler and overall dog enthusiast/nerd. You can contact him at gm249@humboldt.edu.
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